Frequently Asked Questions
You Have Questions
We Have Answers
An unpaid Toll Bill will escalate to a violation.
Insufficient Funds: When your E-ZPass account is below zero and you travel through a toll lane.
Class Mismatch: When the vehicle class of the Tag you are using does not match that of the vehicle you are driving
Yes! unpaid tolls are 100% your responsibility as you legitimately owe the respective tolling authority for usage. TORTOLL will collect your tolls and remit them to the respective tolling authority and fight the violations assessed.
*** If your claim involves an incorrect /unsuccessful transfer of responsibility, incorrect license plate, vehicle registration fraud, or your vehicle was stolen, contact us immediately, so we process the appropriate dispute(s) needed in dismissing any toll(s) & fee(s) assessed to your account(s).***
First, check the payment status within your payment activity in your bank’s online or mobile service, or within the Zelle® app. If the payment status is pending, you may have incorrectly entered our enrolled email address. Please verify the correct email address.
Our Zelle® email is: payment@tortoll.com
If the payment status is completed, then the money is processing in TORTOLL’s bank account. If you aren’t sure of the status of your payment, contact zelle® customer support at 844-428-8542.
After scanning a zelle® QR code and landing on zellepay.com, I located my bank, but it says the ability to use a zelle® QR code is coming soon. Now what do I do?
Your bank or credit union will offer zelle®QR code soon. In the meantime, you can still send money by opening your banking app and sending money using TORTOLL’s payment email address.
After scanning a zelle® QR code and landing on zellepay.com, I located my bank, but it says the ability to use a zelle® QR code is coming soon. I know my financial institution offers zelle® QR code, so now what?
When in doubt, open your bank or credit union app and navigate to zelle®. If your bank or credit union offers zelle® QR code, you will be able to click the QR code icon displayed at the top of the “Select Recipient” screen, scan the QR code and send money. If they do not yet offer zelle® QR code, you can still send money the way you have before by using TORTOLL’s payment email address.
Your bank or credit union will offer zelle®QR code soon. In the meantime, you can still send money by opening your banking app and sending money using TORTOLL’s payment email address.
I know my financial institution offers zelle® QR code but they say, zelle® QR code is coming soon, so now what?
When in doubt, open your bank or credit union app and navigate to zelle®. If your bank or credit union offers zelle® QR code, you will be able to click the QR code icon displayed at the top of the “Select Recipient” screen, scan the QR code and send money. If they do not yet offer zelle® QR code, you can still send money the way you have before by using TORTOLL’s payment email address.
Our Zelle® Email: payment@tortoll.com
It’s simple. It’s our goal at TORTOLL to dismiss the fines. We charge 35% of the savings or an amount equal to the reduced fine amount and or settlement amount, whichever is the lesser. For a toll for which no late penalties and or administrative fee(s) had been assessed and for which we obtained a reduction of the toll amount, then the fee is 35% of the amount saved by such reduction.
ADVANCED PAYMENT IS REQUIRED.
Every case is different and many outcomes are based on a variety of different factors. TORTOLL has reduced violations expenses by up to 80% for individual motorists & businesses. Remember at TORTOLL, dismissing fines is our goal. Don’t wait any longer.
Submit your inquiry today to see how TORTOLL can help you!
TORTOLL can assist even if your toll violations are held in collections but time is of the essence. Contact us immediately!
It is always best to provide TORTOLL the plate number with the corresponding violation number to ensure a proper detailed toll violation review. However, if you do not have a violation number, please provide a copy of the vehicle’s registration to a customer experience advocate for verification to view all corresponding toll violations.
TORTOLL is NOT affiliated with MTA Bridges and Tunnels, The New York State Bridge Authority, Port Authority of NY/NJ, The New York State Thruway Authority, or any other tolling authority that is a member of the EZ Pass© Consortium.
Our automated process transfers the risk and liability of tolls & violations to the drivers with ease.
Our customized reporting provides you with complete violation activity for compliance and tax purposes and we assign tolls if they are business or personal based on established processing rules. You will be OUR client. No more chasing drivers to pay or reimburse your company for tolls & violations incurred. Resolve any outstanding toll violations with a guarantee fee dismissal for your company. We will resolve all tolls disputes submitted to the “tolling agency” from your customers as well.
TORTOLL does not offer financing options directly, but previous customers have had success securing financing with the following companies:
Upstart.com
Loancenter.com
These companies offer payment options that can make it easier to afford your settlement. Be sure to shop around and compare rates before choosing a loan.
Erica Miro:
Erica financed her settlement which saved her $1000’s
She is now SAFE from DMV Registration Suspensions
Her Tolls and Violations are CLEARED!
Tolls and Violations Owed: $25k+
Customer Savings: $10k
Monthly Payment: $400 (instead of $700!)
TORTOLL accepts payment made with Zelle®
Make Payments To: payment@tortoll.com
Zelle® QR code provides peace of mind knowing you can send money to the right person, without typing an email address or mobile number. Scan the QR code, enter the payment amount and your violation account number.
Below is list of the most popular financial institutions participating with Zelle®. For a complete list of participating banks with Zelle®, Please visit https://www.zellepay.com/get-started
If your payment exceeds your financial institution’s designated Zelle® limits, a certified bank check will be required.
Chase Single transaction maximum: $2,000 (Individuals) $5,000 (Small Business*)
Bank of America Single transaction maximum: $3,500 (Individuals) $15,000 (Small Business*)
Capital One Single transaction maximum: $2,500
TD Bank Single transaction maximum: $1,000 (Outbound) $2,500 (Outbound/Inbound) – 3 Business Day Delivery
Zelle Payment FAQ's
When in doubt, open your bank or credit union app and navigate to zelle®. If your bank or credit union offers zelle® QR code, you will be able to click the QR code icon displayed at the top of the “Select Recipient” screen, scan the QR code and send money. If they do not yet offer zelle® QR code, you can still send money the way you have before by using TORTOLL’s payment email address.
Your bank or credit union will offer zelle®QR code soon. In the meantime, you can still send money by opening your banking app and sending money using TORTOLL’s payment email address.
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